Wombat Club

The Wombat Club Plan

Every order protected. Zero extra cost. Plus 25% off everything.

The Wombat Club Plan is like Amazon Prime for Wombat Haul — a simple monthly plan that gives you Order Insurance and Shipping Protection for free on every order you ever place, plus 25% off every product, weekly members-only deals, and a $10 birthday credit. Your first 30 days are free, and you can cancel the plan any time in 2 clicks.

verified_user Order Insurance & Shipping Protection — included free on the Plan

Without the Plan, most Aussie stores charge $2.99–$6 per order for shipping protection (Route.com style). On the Wombat Club Plan, every order you place is protected at $0 to you.

What we cover: lost packages → full reship. Stolen from porch → covered. Arrived damaged → instant replacement. Shipping delay or mispick → refunded + apology credit. No proof burden. No argument.

Start your free 30-day trial →

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What you get on the Plan

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Order Insurance — $0 every order

Every order you place while the Plan is active is automatically covered. Package lost in transit, stolen off your porch, or arrived damaged? Email us within 30 days and we reship — no questions, no proof demands, no excess.

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Shipping Protection — $0 every order

Shipping delay beyond our quoted window? We refund the shipping cost (even though shipping is already free — it's the principle). Order arrives with a wrong item? Instant resend of the right one.

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25% off every product, every order

Plan pricing on every product. The discount applies live at checkout the moment you sign up — no codes, no fine print.

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Weekly Burrow Drops — Plan only

Every Saturday 5 PM AEDT, 8 to 12 curated products drop at up to 60% off. Plan holders get the drop email 24 hours before anyone else sees the prices.

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$10 birthday credit

Every year on your sign-up anniversary, $10 credit lands in your account. Use it on anything. Doesn't expire.

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Early access + priority support

New products launch on the Plan 48 hours before general release. Plan holders jump the support queue when they message us.

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Ongoing Plan value

Stay on the Plan and keep receiving Plan pricing, Burrow Drops, birthday credit, and every new perk we add to the Plan.

How It Works

Simple, Aussie-run, and built to pay for itself from day one.

01 — Start at checkout

Your order arrives with the Wombat Club Plan already added — at $0 today. Leave it in, tick through, and your free 30-day trial starts immediately.

02 — Unlock Plan benefits

Order Insurance + Shipping Protection + 25% off + Burrow Drops + birthday credit — all live on your account the moment you join.

03 — Keep going or cancel any time

After your 30-day free trial, the Plan renews at $29.99/month unless you cancel. Your first charge lands on day 30, and that date becomes your monthly billing date — you'll be charged $29.99 on the same date every month until you cancel. Cancel online in 2 clicks, any time — no call, no form, no retention script. We'll email and SMS you 3 days before every charge so there's zero surprise billing.

Start the Plan today

30-day free trial, then $29.99/month.

Start your free trial →

Frequently Asked Questions

What is the Wombat Club Plan?

It's our simple monthly plan that covers your orders (insurance + shipping protection at $0) and gives you Plan pricing on everything. Think Amazon Prime, Aussie-run, and cheaper. $29.99/month after a 30-day free trial. Cancel anytime in 2 clicks.

Is this a subscription?

Yes — it's a recurring monthly Plan. After your 30-day free trial, you're charged $29.99 on day 30, and then on the same date every month after that, until you cancel. So if your trial ends on the 26th, you're charged on the 26th every month. We send an email and SMS reminder 3 days before every charge. We never bill without warning you first.

What's the 30-day free trial?

You get full Plan benefits — 25% off, Order Insurance, Shipping Protection, Burrow Drops, birthday credit clock — for 30 days, free. We don't charge you until day 30. At day 25 we send a "here's what you saved" email. At day 27 you get an SMS reminder. At day 30, the first $29.99 charge goes through unless you've cancelled.

What does Order Insurance actually cover?

Any order you place while the Plan is active is covered for: (1) lost in transit — full reship at our cost, (2) stolen from your doorstep — full reship at our cost, (3) arrived damaged or broken — instant replacement, no need to ship it back on items under $50, (4) mispicked/missing items — immediate resend of the right item. Email support@wombathaul.com.au within 30 days of delivery with your order number.

What does Shipping Protection cover?

If your order misses our quoted delivery window, we refund the original shipping cost (or credit equivalent if shipping was free). If the carrier damages the parcel or loses a part of a multi-item order, we resend at our cost.

Is the Plan really worth it?

Most Aussie stores charge $2.99–$6 per order for shipping protection (Route.com, Seel, etc.). If you place 3+ orders a month, that alone is more than the Plan fee — and the Plan also includes 25% off everything, Burrow Drops up to 60% off, and the $10 birthday credit.

Does the Plan refund my Plan fee if I don't like a product?

No — the Plan fee itself isn't refunded. But the products you buy ARE covered (via Order Insurance for lost/damaged/stolen and 30-day change-of-mind for Plan holders). The Plan keeps running while you keep ordering — cancel it any time in 2 clicks if you stop using it.

How do I cancel the Plan?

Two clicks online. Go to your account page → Manage Plan → Cancel. Or email support@wombathaul.com.au with "Cancel" and your order number. No phone calls, no forms, no retention offers to click through. If you cancel during your free trial, you're not charged. If you cancel later, you keep Plan benefits until the end of your current period.

Can I pause the Plan instead of cancelling?

Yes. You can pause for 30 or 60 days from your account page. Your next charge is pushed back by the pause length, benefits stay active.

Does the 25% discount stack with sale prices?

No — the Plan 25% applies to the standard product price and doesn't combine with site-wide sale codes. Most product prices are already heavily discounted; your Plan 25% comes off that price.

Will I still get free shipping if I cancel?

Yes — free standard shipping is on every order for everyone, Plan or not. Cancelling the Plan just means you lose the 25%, Order Insurance, Shipping Protection, Burrow Drops access, and birthday credit.